If you purchased SNIP on CodeCanyon, you subscribed to a 6-month (or optionally a 12-month) support plan, which automatically expires after this time. After that, you will need to renew your support in order to receive personalized support. Here’s how you can do that:

Why should I renew my support?

If you ever need personal support, make sure your support is not expired. Without a valid, unexpired purchase code, I cannot invest time in answering your questions.

Envato’s policy is that support automatically expires after 6 or 12 months. If support is renewed before then, it is cheaper than if it has already expired. When it expires, you usually have to pay the price for a full (new) license.

How to renew support

The following steps apply to users who have already purchased SNIP:

1. Go to the SNIP landingpage on CodeCanyon.
2. Make sure you’re logged-in with the username you’ve bought SNIP.
3. On the SNIP landingpage on CodeCanyon you should see a metabox with a green button that says “Renew support” (see image below).
4. A click on this button brings you to the checkout-page.

Optional (if the above does not work:)

1. Go to codecanyon.net/downloads.
2. Log yourself in with your username and password (if not done already).
3. Scroll down until you see “SNIP: Structured Data Plugin for WordPress”.
4. You’ll see a little “Renew support now” link that you can click (see image below).
5. A click on that link brings you to the SNIP landingpage on CodeCanyon.
6. Follow the steps above.