Can I get a discount?

From time to time people are asking for a discount. To make it short: I’m afraid I can’t offer you any discounts due to technical reasons. Read on to learn more about this.

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How to renew your support

If you bought SNIP on CodeCanyon you subscribed to a 6-month (or optionally to a 12 month) support plan that expires automatically after at that time. After that you need to renew your support in order to get one-to-one support via E-Mail. Here is how you can do that.

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Can the plugin be updated automatically?

Not really automatically but kind of. You still have to initiate the update in your dashboard but you can get the update right in your WordPress dashboard without manually download/upload the plugin files.

If activated, you should get notified by Envato via E-Mail if I push a new version. However you can get a) get the updates earlier and b) via your own WordPress dashboard. Here is how to do it:

How to activate automatic updates

If the plugin is not yet running or is not activated:

  1. Log-In to your WordPress dashboard
  2. Activate the snip plugin.
  3. Go to snip -> Activation.
  4. Enter your purchase code and click the big blue button.
  5. That’s it!

What if updates do not appear?

The plugin only checks for updates every two days. If you know that there is an update but WordPress does not notify you about the update, do the following:

  1. Log-In to your WordPress dashboard
  2. Go to Dashboard -> Updates.
  3. If the update still does not show up, hit the gray “Check again” button.
  4. That forces the plugin to check live for an update.
  5. After that the update should appear.

I get an error that the domain is tied to another host.

This error occurs due to the fact that CodeCanyon only sells licenses that are available for one domain only. If you’re trying to install the plugin on multiple domains you will get the following error on the second domain:

“It seems that this purchase code is tied to another host. Please buy a new license in order to use this plugin on another sites.”

A) I’m getting the error while updating.

If you get the error while updating, please try the following:

  1. Login-in to your WordPress Dashboard
  2. Go to snip -> Settings.
  3. Click the “Clear Cache” button.
  4. Go to snip -> Activation.
  5. Click the big blue “Let’s get started” button again.
  6. If you get an error here, please read B).
  7. Then go back to Dashboard -> Updates.
  8. Click the gray “Check again” button.
  9. If you still get an error, please read B).

B) I’m not using it on other domains

If you think you’re not using the domain on another host, please contact support.

C) I want to switch to another domain

Of course that’s possible, too. Follow these steps:

C1) If you still have access to the old site

  1. Log-in to the site where SNIP was originally activated (old site)
  2. Go to “snip / Structured Data” menu and click the “Support” sub-menu item.
  3. On the right hand side you’ll find a metabox with a button labeled “Deactivate license on this site”. Press this button.
  4. The plugin will then de-activate and de-register itself.
  5. After this, you can use the purchase code on the new site.

C2) If you don’t have access to the old site

Please contact support.

Does the plugin support custom fields?

In general, yes but there are limitations. Some of the plugins out there (like AdvancedCustomFields) save their data into the wp_postmeta database table. From there you can use the saved data to include it into your snippets.

In versions lower than 2.10.0 this only works if the data is stored in plain text only. All you have to do is to select “Post meta field” for the field type and enter the name of the field into the textarea. The plugin will then try to load that data from the wp_postmeta database table.

Post Meta Value for Snippets
Use the “Post meta field” value from the dropdown.

Since version 2.10.0 and up it’s also possible to target data that is stored as an array or an object. Read more on how to work with custom fields here.